General Policy

At Martello (Martello Property Services Inc., Martello Building Operations Inc., Martello Management (CA) Inc.), we value your desire for privacy. As further described herein, we use security safeguards and support the principles set forth in Canadian federal and provincial privacy legislation to protect your personal information. To better protect your privacy and personal information, Martello provides you with this notice regarding our information-handling practices and the choices you have about the way your personal information is collected, used and shared.

The policy as is set out applies to all personal information that may be provided to the company.

Our Commitment to Privacy

We believe that the responsible use of personal information collected on our website is critical and that the users of our services are advised as to our collection and possible use of private information. This is set out below.

Collecting Information

Our website may invite you to contact us or to provide information about yourself. Additionally, you may provide us with information directly. We use the information you provide to deliver the content most suited to your needs.

Information Martello Collects

The extent and type of information Martello receives from you on our external website or by direct contact depends on the information you provide to us through our contact mailboxes, through any registration processes on our sites, and/or through your direct contact with us.

Martello may collect and use certain nonpublic personal information about you to conduct our business and to consistently deliver the high-quality service you can expect from us. Sources of this information include the following: (1) Information we receive from you on applications and other forms or through your correspondence or communication with us, including through the mail, by telephone, facsimile or over the Internet. This information may include, but is, or may not be, limited to, your name, address and e-mail address; website address, telephone numbers (including cell phone) credit card information; work history, medical or health information (for example, personal preferences such as smoking needs and disability requirements); and other information related to the service(s) you request; (2) information we receive from third parties (located within or outside of Canada), such as consumer credit and other reporting agencies, to verify statements you have made to us regarding your employment, credit, or other information; and (3) Information about your transactions with Martello and with other companies unaffiliated with Martello.

Use of Information

We use your personally identifiable information to respond to your requests, administer services or provide information about the services that we offer. This may include: identifying and communicating with you; establishing eligibility for tenancy; assessing creditworthiness; processing payments; enabling us to respond to emergencies; ensuring the orderly management of the property and any other legal requirement. We also use personal information for the purposes of providing our services to clients, maintaining client relationships (such as informing our clients and prospective clients of properties and services that may be of interest to them) and for our other related business activities.

We may also use this information to provide you with marketing material about Martello unless you opt-out of receiving this information as provided below.

Sharing Information

We do not share personally identifiable information with non-affiliated parties except to the extent necessary to evaluate creditworthiness, contact you regarding future Martello services, or as otherwise indicated in this notice, or in compliance with applicable laws. We may disclose certain personal information about you to the following types of third parties for the purposes described above: (1) Financial services providers, banks, mortgage brokers, insurance agents and companies and credit card companies; (2) strata corporations and strata councils.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with unaffiliated outside parties except to the extent required by law. We use non-identifying and aggregate information to better design our website.

We never use or share the personally identifiable information provided to us in ways unrelated to those described above without also providing you with an opportunity to prohibit such unrelated uses. The personal information you provide to us will be retained only for as long as necessary to fulfill the purposes for which the information was collected or as required by law.

If you prefer that we not collect, use or disclose nonpublic personal information about you, you may withdraw your consent for such collection, use or disclosure. If you wish to withdraw your consent, you may do so by contacting Martello at Suite 200 – 808 West Hastings Street Vancouver, B.C. V6C 2X4.

Safeguarding Information

Martello understands and appreciates the importance of protecting and securing non¬public personal information and using it appropriately. Martello maintains physical, electronic, and procedural safeguards to ensure that your information is protected

Access to information about you is restricted to the representatives of Martello who require it to provide products or services to you. If we no longer need to retain your information, we will dispose of it in a secure manner. When Martello shares information about you with non-affiliated companies outside of Martello, we require that they impose similar safeguards, use it only for a permitted purpose, and to return it to us or destroy it once that purpose is served.

How You Can View And Correct Your Information

You can view the personal information we have collected from you and correct factual errors in your personally identifiable information by sending a request to our privacy officer Controller at the address set out above. To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections. Please note that requests to change privacy preferences related to this policy must be made in writing.

Martello recognizes its responsibility for protecting the online privacy of your personal information. If you have questions or comments about our administration of your personal information or would like to opt-out of receiving any material from us, please contact us at the address set out above.

General Disclaimer

Martello shall not be responsible for any errors or delays in the content on its website or for any actions taken in reliance thereon.

This website does not purport to offer real estate services in locations in which the Company is not licensed.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.